FAQs

Frequently Asked Questions (FAQs)

General

1. What is Halppy?

Halppy is a one-stop platform for instant deliveries and same-day services, connecting you to top products and trusted service providers.

2. How does Halppy work?

Simply browse our platform, select your desired product or service, and place an order. Our team will ensure swift delivery or service fulfillment.

3. What areas do you serve?

We currently serve Vesu, Citylight, New Citylight, Althan, Piplod, Dumas in Surat, Gujarat. Stay tuned for expansions!

Account & Login

4. Do I need to create an account to use Happy?

Yes, creating an account allows you to track orders, save preferences, and enjoy seamless experiences.

5. How do I reset my password?

Click “Forgot Password” on the login page, enter your email, and follow instructions.

6. Can I update my account information?

Yes, log in, go to “My Account,” and edit your details.

Ordering & Delivery

7. How long does delivery take?

Delivery times vary between 10 minutes to 2 hours, depending on location and traffic.

8. Can I track my order?

Yes, use your order ID to track status on our website or mobile app.

9. What if I’m not home during delivery?

Contact our customer support to arrange alternative delivery options.

Payment & Refunds

10. What payment options do you accept?

We accept credit/debit cards, net banking, UPI and COD.

11. How do refunds work?

Refunds are processed within 7 working days for cancelled or undelivered orders.

12. Is my payment information secure?

Yes, our platform uses industry-standard encryption for secure transactions.

Services

13. What services do you offer?

Halppy is your One-Stop Concierge Solution.

We offer a comprehensive range of day-to-day services, making life easier and more convenient. Our extensive portfolio includes:

Home Services

– Dhobi and laundry services
– Maid services

– Cook services

– Electrician, plumber, carpenter, and painter services

Home Improvement

– Furniture

supply and installation or
– Interior design and renovation services

Personal Care

– Beauty and grooming services

Household Management

– Housekeeping services

Business Support

– Consulting services (licensing, legal, accounting, startups)

Real Estate Solutions

– Buying, selling, and property maintenance services

Care Services

– Elder care
– Baby care

Special Occasions

– Wedding services

– Events planning

Hindu Priest (Pundit ji Services): Weddings, Yajna, Samskaras, Pooja, & Custom Rituals.

Custom Services

– Post your unique requirements, and we’ll tailor our services to meet your needs!

With our concierge services, experience the convenience of having all your daily needs fulfilled under one roof.

14. How do I schedule a service?

Select your desired service, choose a time slot, and place an order.

15. Can I cancel or reschedule a service?

Contact our customer support at least 48 hours prior to scheduled service or cancel or reschedule if option is available.

Customer Support

16. How do I contact customer support?

Reach us at 7779075000, info@halppy.com.

17. What are your customer support hours?

We’re available 10 am to 6 pm Monday to Saturday.

18. How long does it take to resolve issues?

We aim to resolve issues within 72 hours.

Miscellaneous

19. Do you offer discounts or promotions?

Yes, follow us on social media or sign up for newsletters to stay updated.

20. Can I partner with Happy as a seller/service provider?

21. How do I report a concern or suggestion?

Email us at info@halppy.com or use our feedback form.

Stay happy with Halppy!